​​Latest News from Human Services

Landlord tenant program logoThe Landlord and Tenant Program is Moving in 2020

Phoenix's Landlord and Tenant Program originated in Neighborhood Services Department and has operated at City Hall for many years. The program offers counseling and educational support to residents in accordance with the Arizona Residential Landlord and Tenant Act. Services are provided in English and Spanish through one-on-one counseling, phone consultations, emails, education workshops, and outreach events. 

Starting on January 6, 2020, the Landlord and Tenant Program will migrate from the NSD to the Human Services Department to better align services within the community to help those who may be experiencing hardships. Landlord and Tenant counselors will begin working out of the Travis L. Williams Family Services Center to be more accessible to the community. The three Phoenix Family Services​ Centers also house eviction prevention programs and emergency funds.  

Learn more about the transition and services offered by visiting xiuzhenggeili.com/nsd/programs/landlord-tenant-counseling.

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Healthy Giving Can Change A Life

Every day of the year is a struggle for those experiencing homelessness in Maricopa County, but generous people who want to help can give in a way that has meaning and impact beyond one meal.  

The Healthy Giving Council brings like-minded people and groups together with the goal of providing lasting, long-term help to those experiencing homelessness. Learn more about Healthy Giving at


VITA logo

It is that time of year again. Tax Time! 

Let us help you.

Since 2003, the City of Phoenix Human Services Department has implemented an Earned Income Tax Credit (EITC) Campaign.  Every year millions of dollars in tax refunds go unclaimed because people are unaware of the various credits available to them such as the EITC, a refundable federal income tax credit for low-income working individuals and families. There are several ways to get free tax help.

We will be offering tax services for 2019 beginning in January. Find out more about both programs at xiuzhenggeili.com/eitc


Family services centers logoEmergency Services

The Human Services Department offers  a vartiety of social services to low-income households.  Services are provided through three family service centers, dispersed throughout the city. Visit xiuzhenggeili.com/humanservices/programs/emergency to obtain more information or to make an appointment. 


CARES logo


PHX C.A.R.E.S. leads with services to help those experiencing homelessness find long term solutions.  PHX C.A.R.E.S. sends trained outreach teams, that take the time to build rapport and trust with people on the street, to encourage them to acce​pt the services and resources that are offered to help end their homelessness.

How It Works: The city receives information about unsheltered homeless through the customer service line at 602-262-6251 or online at PHX At Your Service. The Human Services department staff coordinates outreach and engagement for person living in reported encampments with the goal of connection them to housing and supportive services. Human Services and Community Bridges, Inc.  (CBI) outreach teams respond 7 days a week from 5 a.m. to 11 p.m. 

Learn more about the PHX C.A.R.E.S. program at xiuzhenggeili.com/phxcares


Who We Are

​​The Human Services Department provides a comprehensive array of services to help people meet emergency, short-and long-term needs, and help every individual reach their highest level of self-sufficiency.

Learn mor​e about HSD

HSD Publications

The Human Services Department publishes a variety of publications to keep the public, city staff, Mayor and City Council aware of the department's mission, business operations and financial condition. Publications are easy to download and share.

View the Latest Publications