Office of Customer Advocacy

 Printable OCA Brochure

 

   Office Hours:

Weekdays from 8 a.m. to 5 p.m.
Phoenix City Hall
200 W. Washington Street 2nd Floor
Phoenix, AZ 85003

金游棋牌游戏For more information or to make an appointment, call 602-534-7344.

The Office of Customer Advocacy (OCA) can help you understand the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process.


 Listen to our  featuring Project Manager Renee Pena as she discusses how the OCA program works and how to get started.

金游棋牌游戏     OCA Project Manager talks with Public Information Officer 

     Angie Holdsworth about services to help businesses grow.


 

​OCA Projects:

  • 金游棋牌游戏Remodel of existing commercial buildings

  • Adaptive reuse金游棋牌游戏 of existing buildings for new business purposes

  • Conversion of residences into business offices

  • 金游棋牌游戏Minor additions to existing commercial buildings


 


 

Staff can meet with you to discuss the full scope of your construction project and explain the requirements involved in obtaining building permits and ultimately Certificates of Occupancy


 

Key Services:

  • Assistance with pre-project research
  • Reviewing processes and procedures
  • Formulating realistic timelines and fostering feasibility discussions
  • Help connect you with the appropriate technical expert for specific code or ordinance issues